Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
spacious rooms
abundant dining
damaged rooms
intermittent service
6.6/10
Nice
Rooms
7.7
Location
7.0
Service
7.7
Dining
8.3
Guest reviews
6.6/10
based on 6 reviews
8.3
8.3/10 based on 2051 reviews
Dorothy
United Kingdom,
March
2024
7.2/10
The hotel had a modern design in the rooms but lacked some practical touches. On the bright side, there is a superb bar and restaurant attached, although waiting times for a table were a downside. The room size was rather big with both a shower and a bath, offering a very comfortable stay.
Rooms
8.0
The rooms had a modern design but lacked some practical touches. They were comfortable with a superb bar and restaurant attached.
Service
7.0
The service was very friendly and helpful. However, I was a bit disappointed as they never offered any compensation for a mistake they made.
Location
6.0
The hotel is not within walking distance of the city center, but it is located in the closest outskirts of Maastricht. It's close to the motorway exit, making it convenient for travelers by car.
Dining
8.0
The dining experience was excellent with a wide variety of foods available. However, the buffet area was a bit chaotic during peak times.
Facilities
7.0
The facilities were good overall, but improvements could be made to accommodate peak dining times.
Ronald
United Kingdom,
February
2024
7.8/10
The hotel offers spacious rooms equipped with all necessary conveniences, though some are slightly damaged. The shower facilities are good. The service is generally nice, with a pleasant ambiance, but there were times when staff seemed to be chatting among themselves or missing. The location, just outside the city, is convenient if you have a car and offers easy access to the city center and major roads, but there may be occasional solvent fumes. The dining experience, especially after bank holidays, was nice with an abundant variety of foods. The facilities are well-kept with good parking for car travelers.
Rooms
8.0
The rooms are of a very good size with all conveniences, including a fridge and a safe, though some are a little bit damaged.
Service
7.0
The service was nice overall, with a lovely ambiance, but there were instances of staff disappearing or chatting among themselves.
Location
7.0
The hotel's location just outside the city is convenient if you have a car and offers easy access to the city center and major roads, but there may be occasional solvent fumes.
Dining
9.0
The dining experience, especially after bank holidays, was nice and abundant with a wide variety of foods.
Facilities
8.0
The facilities are well-kept with good parking for car travelers.
spacious rooms
damaged rooms
Alex
United Kingdom,
January
2024
8.2/10
The hotel offers spacious rooms, but they lack atmosphere. The bathroom can be noisy due to the ventilator. I appreciated the items provided in the room, but noticed cleaners don't work on Sundays. Friendly staff were very helpful with all my queries, enhancing the service experience. The location is convenient, with nearby sauna and whirlpool, and a short distance from the city center and the MECC. The dining experience was mixed, with delicious food but slightly high prices. The facilities were impressive, and the hotel offers plenty of parking.
Rooms
7.0
The rooms were spacious and had all necessary items.
Service
9.0
The staff were very helpful and friendly.
Location
8.0
The location was nice, with a sauna and whirlpool available without extra cost.
Dining
8.0
The dining was super excellent but slightly expensive.